How can I contact customer support?

You can reach us via email at jgiliyal@gmail.com or through our Contact Us page. We typically respond within 24 hours.
Do you have a physical gallery or showroom?

Currently, we operate online only, but we participate in exhibitions and art fairs. Check our website for upcoming events!
Are the paintings original or prints?

We offer both original hand-painted artworks and high-quality prints. Each listing clearly states whether the piece is an original or a print.
Do the paintings come with a certificate of authenticity?

Yes, all original paintings come with a signed certificate of authenticity.
Do you accept returns?

No, all sales are final. Due to the unique nature of our artwork, we do not accept returns or exchanges. Please review all details carefully before purchasing.
What if my painting arrives damaged?

We take great care in packaging, but if your painting arrives damaged, please contact us within 48 hours with photos, and we will assess the situation and provide the best possible solution to resolve the issue, whether it's a replacement, repair, or other appropriate resolution.
Can I request a custom painting?

Yes! We offer custom commissions. Please contact us via email or Whatsapp (jgiliyal@gmail.com) with your requirements, and we’ll work with you to create a unique piece.
How long does a commissioned painting take to complete?

Completion time varies depending on the complexity of the artwork. Generally, custom orders take 2-4 weeks.
Do I need to create an account to buy a painting?

No, you can check out as a guest. However, creating an account allows you to track your order and receive exclusive updates.
What payment methods do you accept?

We accept UPI, credit/debit cards, PayPal, and other secure payment methods.
How do I place an order?

Browse our collection, select a painting, and click "Add to Cart." Follow the checkout process to complete your purchase securely.
Do you offer international shipping?

Yes, we ship worldwide. Shipping costs vary based on location and will be calculated at checkout.
How long does shipping take?

Delivery times depend on your location. Typically, domestic orders arrive within 5-7 business days, while international orders may take 10-15 business days.
How is my painting packaged for shipping?

To ensure safe delivery, paintings can be shipped either stretched on a frame or rolled in a protective tube (depending on your preference and the size of the artwork). Rolled canvas shipments reduce shipping costs and the risk of damage. If you receive a rolled canvas, you can have it stretched or framed at your local art/framing store.

FAQ

Terms & Conditions

1. Orders & Payments

Orders are processed after successful payment.
We accept UPI, credit/debit cards, and PayPal.
Prices are subject to change without notice.

2. Shipping & Delivery

We ship worldwide; costs vary by location.
Domestic delivery: 5-7 business days, International: 10-15 business days.
Paintings are securely packaged and shipped either framed or rolled.

3. Returns & Refunds

All sales are final; no returns or exchanges.
Damaged items must be reported within 48 hours with photos for resolution.

4. Custom Orders

Commissions require an upfront, non-refundable payment.
Custom artwork takes 2-4 weeks and is non-returnable.

5. Artwork & Copyright

Original paintings come with a certificate of authenticity.
Copyright remains with the artist; reproduction is prohibited.

6. Contact & Support

Reach us at jgiliyal@gmail.com for queries.
We operate online but participate in exhibitions and events.

7. Website Usage

All content is owned by JG Art and cannot be used without permission.

By using this website, you agree to these terms.